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My DramaFever Complaint

As a consumer, we like to receive exactly what it is we paid for, right?  Especially when it comes to having subscriptions to magazines or online media that are paid for either in advance for a year or whatever time that we choose to purchase.  And when our subscription goes wrong, you know that you take on a whole other attitude, right?

So here is my example of my attitude one beautiful day:

Okay, okay. . .so if you don't know, I am a huge Korean soap opera watcher!! I pay for a monthly membership on DramaFever. To watch it by either by my Kindle fire, desktop, laptop and/or tablet. I have got to have it more than me having to buy shoes. (Side bar: I am simply not a shopper that! When I see it then I will buy it!)

So, one day I came home from work and while I am settling down, of course, I do what most of us do, turn the news to see what happen today and what the weather will be like the next day.  Follow by Access Hollywood and depending on what day of the week it is most of us will turn the channel to find our favorite program. Look here, if “The Bang Theory” or “Empire” is not showing than there is no need to keep the television on.

Alright, so I turned on my desktop, got the Google chrome going, got DramaFever on the screen and now I am waiting for “The Return of Superman” to give the latest episode. (Sidebar: this Superman does not involve Clark Kent but little kids being bad at their cuteness!) I am 10 minutes into the show when a commercial comes on. I was like the what the Lee Mi Yoo is happening? I just knew that I had already paid my subscription and the next payment was not due for another week.

So, like any other angry consumer, what do you do? You either write or call to give them your complain, right?  Well, an angry me wrote a comment to whom it may concern and mine went like this to DramaFever:

“I paid for my monthly subscription last month and I know that I have a week or two left before that next paid is due.  But today (5/2/2017) I am seeing commercials when I shouldn't.  What in the Kim Joon Young is going on?  Yes, today I had to again select my plan and I will be making sure that y'all are taking my payments.  Please do not make me pull a T.O.P. on y'all billing department. NO MORE COMMERICALS!! when y'all have a payment.”

I was filled with emotions when I wrote it. COMMERCIALS!! The nerd of them!

But y’all after I got the auto reply that you get went send them a comment on their website and it goes to your email and I read it for myself. I was like they are going to think that I am fell off my damn rocking chair. I had to laugh at my own damn self! I can only image what they were thinking as they were reading my comment to them.  “This crazy lady here!!”

I am so grateful that DramaFever responded back in a timely matter with an answer to why I got commercials.  It was time to pay again. I really do need to pay more attention about how I balanced my check book when it comes to paying for online subscriptions.


Bottom line if that I really should catch myself before writing or calling with a complain. Except with Spectrum Cable, I really need to go upside their damn heads with some customer service acknowledge.

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